Troubleshooting

Installing the ZIP file fails with the error: "The package could not be installed. No valid plugins were found."
Please make sure that you uploaded the correct file with the exact name "tag-groups-premium.zip". First unpack the ZIP file that you received ...
Fri, 8 Dec, 2017 at 9:19 AM
I changed the tags of posts but the tag cloud remains unchanged
Go to the Settings and the Support tab and click on the button "Purge Cache". If you use another caching plugin, try purging that cache too.
Mon, 15 Jan, 2018 at 5:40 PM
When I click on a tag in the tag cloud, the list of posts is empty or incomplete
Please go to the Tag Group settings and there to the Troubleshooting submenu. Try the buttons under the First Aid tab and check if that helps. If you ar...
Tue, 19 Feb, 2019 at 9:19 AM
When I edit the tags on the post screen, also the categories are changed
Please go to the Tag Group (Premium) Settings and make sure that under the "Basics" tab only the tags are selected. For normal posts it is "p...
Fri, 2 Feb, 2018 at 8:36 AM
Pages where I use the shortcode are slow
Please activate the cache in the Tag Group Premium settings, under the "Cache" tab. You can also try to use a caching plugin and activate page cac...
Fri, 23 Mar, 2018 at 10:18 AM
No results of posts when I click in the tag cloud
Please follow the instructions in this post.
Tue, 19 Feb, 2019 at 9:12 AM
When I click on a tag in a tag cloud, I see also posts of different groups
With Tag Groups Premium you are able to use the same tag in one or more groups. If you need to make sure that clicking on a tag in a tag cloud shows only th...
Tue, 19 Feb, 2019 at 4:22 PM