Troubleshooting

Installing the ZIP file fails with the error: "The package could not be installed. No valid plugins were found."
Please make sure that you uploaded the correct file with the exact name "tag-groups-premium.zip". First unpack the ZIP file that you received ...
Fri, 8 Dec, 2017 at 9:19 AM
I changed the tags of posts but the tag cloud remains unchanged
Go to the Settings and the Support tab and click on the button "Purge Cache". If you use another caching plugin, try purging that cache too.
Mon, 15 Jan, 2018 at 5:40 PM
When I click on a tag in the tag cloud, the list of posts is empty or incomplete
This occasionally happens in versions starting from 1.8.0 if the corresponding posts have not been properly migrated. Please go to the Tag Groups Premium se...
Fri, 23 Mar, 2018 at 9:17 AM
When I edit the tags on the post screen, also the categories are changed
Please go to the Tag Group (Premium) Settings and make sure that under the "Basics" tab only the tags are selected. For normal posts it is "p...
Fri, 2 Feb, 2018 at 8:36 AM
Pages where I use the shortcode are slow
Please activate the cache in the Tag Group Premium settings, under the "Cache" tab. You can also try to use a caching plugin and activate page cac...
Fri, 23 Mar, 2018 at 10:18 AM